How to reach us
Sales & New Orders
Phone: (718) 971-4311 — Email: emailonly613@gmail.com — Response: within hours during business hours, next business day otherwise.
Customer Support (existing customers)
Text or call: (718) 971-4311 — App requests, filter updates, troubleshooting. Premium plan customers receive same-day response.
Lost or Stolen Device
Call immediately: (718) 971-4311 — Remote lock deployed within minutes. 24/7 emergency line for critical cases.
Partnerships & Fleet Orders
Email: emailonly613@gmail.com (subject: "Partnership") — 1 business day response, 30-min scoping call within a week.
Press & Media
Email: emailonly613@gmail.com (subject: "Press") — Brand assets, founder interviews, coverage requests.
Careers
Email: emailonly613@gmail.com (subject: "Careers") — Resume + short note about the role.
Business hours
**Monday–Thursday**: 9 AM – 7 PM ET **Friday**: 9 AM – 1 PM ET (earlier in winter before licht benschen) **Saturday**: closed (Shabbos) **Sunday**: 10 AM – 4 PM ET
**Emergencies** (lost/stolen device): 24/7 line available at (718) 971-4311. Leave a voicemail — it pages our on-call operations lead.
Mailing address
The Kosher iPhone Lakewood, NJ
For package returns, contact us first for a pre-paid shipping label — do not ship without authorization.